Medical Billing Associate
A small medical office in the Boise/Mountain Home area is seeking a work-at-home medical billing associate. You must be experienced using Quickbooks Online. Although it is not a requirement that you live in the area, it is preferred. Payment is $9 per hour.
If interested in this telecommute part-time job opportunity, contact: job-5gquv-2005754311@craigslist.org.
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Mystery Shopping Schedulers Needed
Franchise Compliance, Inc. is looking to hire several new schedulers to help with a National Carpet Cleaning Account. We are looking for schedulers that have experience with SASSIE, aren’t afraid to pick up the phone, can start immediately, and who are motivated and driven to produce results!
Please send us an email to kolsen@franchisecompliance.com with your work experience and availability.
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Mortgage CSR III w/Met Life
Search for Job ID 56603 or Job Title
Careers at MetLife
Job Title:
Mortgage CSR III
Job ID:
56603
New York
Location:
Full/Part Time:
Full-Time
Regular/Temporary:
Regular
Job Location
Work from home
Virtual Location?
Yes
Job Category
Mortgage/Real Estate
Business Category
MetLife Bank
Education Required
High School Diploma/GED
Experience Required
One to Three Years
Salary Grade
27
Number of Openings
1
Job Description
Responsible for providing world-class service to our customers in an accurate, efficient, and professional manner. Document all calls in the customer service workstation and evaluate each account to determine if further research is necessary. Once the determination is complete, the Customer Relations Specialist is responsible for tasking the research to the appropriate department for resolution of the issue. Required to meet productivity standards as set forth by the management team; and identify and report trends in call drivers to management.
1. Answer incoming calls, listen intently to the customer, identify their needs and respond professionally and accurately based on defined policies and procedures, which include mortgage servicing guidelines as well as Quality First. Update Customer Relations workstation with appropriate comment code.
2. Determine if research to resolve customer’s issue(s) is required and set up appropriate task(s) to the proper department(s) for resolution of the issue(s).
3. Achieve service quality standards as identified by management.
4. Identify reason for customer’s inquiry and report trends in call drivers to management. Work with the management team to develop and implement process improvement strategies.
5. Participate in the training and mentoring of new employees. Provide additional support to other representatives for escalated issues and act as a resource for procedural questions.
Job Requirements
High-School Diploma or equivalency is the minimum education requirement
Ability and willingness to work as needed (e.g., work early, work overtime, etc)
Ability to work in coordination or cooperation with others (i.e., work as part of a team).
Ability to read, interpret, and retain a wide variety of information.
Ability to solve problems by asking probing questions.
Ability to communicate clearly and concisely, both verbally and written.
Ability and willingness to orally communicate or explain problems, issues, procedures, or instructions,
Ability to handle high volume call demand.
Ability to handle difficult customer situations.
Advanced knowledge of PC and Windows software.
Ability to key a minimum of 30 wpm.
Ability to multi-task.
Advanced knowledge of the mortgage banking industry including investor guidelines.
Excellent interactive skills.
Ability to instill confidence in others.
Equal Employment Opportunity
MetLife is proud to be an equal opportunity/affirmative action employer. We are committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce.
How To Apply
For immediate consideration, click on the Apply Now button below. You will be directed to complete an on-line profile which may take 15 – 20 minutes to complete. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.
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Tier III Tech Support w/Accolade
Call Center - Accolade Support Call Center Services
Position Title: Technical Support Agent
Position Type: Contract - Full Time or Part Time
Compensation: $10.00 to $12.00 per hour
Start Date: TBD
Description:
Accolade Support is a rapidly growing division of Tier 3 Support, Inc. We are looking for remote agents to join our team, working from your home office.
We're looking for bright, energetic individuals who enjoy speaking with people on the phone, and possess the in-depth understanding and the diverse skills to provide callers with the highest quality of service. Our clients demand the highest service level possible. In turn, we are constantly working to build a team of friendly and efficient support professionals to meet our current clients growing call volumes, as well as the numerous new clients we begin services for each month.
Applicants should possess ALL of the following skill sets:
Technical skills - A technical skill set with the ability to provide desktop troubleshooting, resolve Internet connectivity issues, and support software applications
(with training).
Sales skills - The ability to sell products and services to a wide variety of markets to inbound callers.
Customer service skills - Working with callers who may be frustrated or upset that something hasn't gone as expected. A key component of this is assuring the customer that you will help them, calming them down, and resolving the situation for them when possible. Patience and a genuine desire to assist our customers is a must.
Attention to detail - Callers will regularly relate information including phone numbers, email addresses, product numbers, messages, and details about their particular reason for calling. Accurately relaying this information to our clients is crucial to your success in this position.
To qualify for this position you must have, or obtain the following:
1. A U.S. based home telephone number. (No cell phones or VOIP phones)
2. A corded telephone set with a headset. (No cordless phones)
3. A PC with Windows XP or Vista
4. Your PC wired to a cable modem, DSL modem, or broadband connection. (No wireless connections)
5. A quiet environment where you can take calls without being disrupted or callers hearing any noise or sounds in the background
You must meet the following criteria to qualify for this position:
1. You must be geographically located in The United States,
2. You must be able to provide proof of having the legal right to work in The United States.
3. You must be willing to submit to a criminal background check.
To apply for this position please emails your resume in Microsoft Word Format, or Adobe Acrobat PDF format to us at: hr-ts@tier3support.com. Please use the subject line "Technical Support" in your email. Submissions without this subject line will not be reviewed. No telephone calls please.
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Seasonal Gift Advisors
Harry & David is still hiring seasonal gift advisors to work from home. No telemarketing is involved. Wages are competitive, and a variety of schedules is available.
Paid training will be provided. Best of all, you receive an employee discount. For more information on this telecommute job opportunity, visit the Careers with Convergys site.
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Contact Center/Help Desk Advisor (Several States)
Click on link, it will take you to the job postings. This position is available in different states. It is for Apple.
https://kellycareernetwork.tms.hrdep...y=&companies=2
Familiar with tethering a mobile device to your computer to watch movies or play games online? Able to sync your music, videos, and photos, while performing that latest software updates? Are you all about apps?
Then we want to speak with you! Kelly Services® is now hiring Contact Center Advisors in the Baltimore, MD area to work at home for a premier provider of computer hardware/software products. Experience a top- notch customer service environment with all the convenience and benefits of working at home.
In this position you will:
# Handle technical support questions for a very popular computer software system and its partners.
# Utilize P.A.I.R. concept???probe, analyze, isolate, and resolve???as a roadmap for troubleshooting problems and adjusting to the pace and technical level of your customer.
# Diagnose and provide a path for resolving inquiries related to all aspects of the appropriate queue. This includes hardware, software, networking, and interactions with the host computer OS and applications.
# Accurately log all interactions via the customer???s Contact Management System.
# Grow customer service skills while working with a premier provider of software/application products known for exemplary customer service.
Work @ Home Schedule Details:
# Need to be able to work a flexible schedule: You may work between 6:00 a.m. and 11:30 p.m. CST, Monday through Friday, and between 8:00 a.m. and 8:30 p.m. CST, Saturday through Sunday, although part time (24 ??? 38 hours per week)
# Seven days a week, up to eight hours a day
# Full-time status between Christmas and New Year???s Day, during June or July, and as needed
# At this time part time and full time opportunities are available
For this job you must have:
# High school diploma or equivalent
# A proven track record of providing high-quality customer service
# Strong written, verbal, and organizational skills
# User-level knowledge of personal computers, peripheral equipment, cell phones, and popular software applications for some of the more popular technology products
# Experience troubleshooting common system problems, including problems with externally connected devices such as printers, external drives, or portable media players
# Practical experience with printers, PDAs, external hard drives, and input devices, as well as their peripheral connection types: USB, Firewire, and Bluetooth
# Ability to identify and describe the function of major hardware components found in any personal computer as well as a basic understanding of data storage, file systems, and optical media
Cash-in on your passion
The user community you will be serving is fanatical about their computer system and its software applications???which span from simple to complex. If you share that passion for computer technology and products, then this is the job for you! Join our team and work with one of the strongest and most recognized computer brands in the world.
** Qualified candidates will be required to authorize a criminal background screen**
If you are interested in this opportunity please click "Apply Now"
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Rosetta Stone
Rosetta Stone is seeking work-at-home bilingual customer service associates. You must have a two-year degree, excellent written and spoken English communication skills, and be comfortable with technology. You also must have firsthand experience of what it takes to learn a new language.
Excellent benefit package, including medical, dental, vision, and 401K. Base pay is $14.00 to $15.00 per hour. For more information on this telecommute job opportunity, see the job ad at Careerbuilder.
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Good luck, friends!
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