Tuesday, October 19, 2010

19.Oct. 2010 Work At Home Job Leads

Terminix Home Based Customer Service

Customer Service - Customer Service Rep (hba) jobs in California at Terminix

At Terminix®, we do more than provide pest control services. Our exceptional sales professionals help deliver satisfaction to our customers. If you’re passionate about going above and beyond and you’re seeking challenging and interesting work, join us.

Customer Service Rep (HBA)

Position Overview

This is the home-based customer service role. Receives and/or places telephone calls which are basic and routine in nature to handle any/all aspects of customer accounts, including solicitation, inquiries, and problem resolution. Acts as the customer advocate for all customer service issues. Uses computerized system for tracking, information gathering, and/or troubleshooting. Ensures that customers receive the best service possible through processing

orders, preparing general correspondence and coordinating with other functions as required.

Acts as customer contact regarding scheduling, service and billing.


1. Handles customer calls/correspondence for customer scheduling and inquiries

2. Offers assistance to customers with service, billing or other issues

3. Records all customer information
and call history information accurately on appropriate paperwork or electronic systems

4. Ensures maximum sensitivity, proper routing and responsiveness to all customer requirements

5. Maintains level of knowledge and understanding of features of service, operating systems, marketing promos and special offers

6. Work flexible hours based on seasonality and business requirements


• ServiceMaster Commitment

• Customer Orientation/Positive Impact

• Results Orientations/Sense of Urgency

• Change Mastery

• Relationship Building/Sensitivity

• Problem Solving and Decision Making

• Initiative

Education and Experience Requirements

• High School Diploma or general education degree (GED); or one to two years of related

experience and/or training; or equivalent combination of education and experience

• Six (6) months to one year clerical or customer service experience

Knowledge, Skills, and Abilities

• Basic knowledge of Microsoft Word, Excel and Windows

• Strong oral and written communication skills

• Strong problem-solving skills

• Ability to type 25 wpm

• Ability to utilize a personal computer or CRT

• Ability to work from home and maintain expected productivity

• Ability to work flexible work shifts

An Equal Opportunity/ Affirmative Action Employer – AA/EOE/M/F/D/V


Appointment Setter

Good Morning Everyone. I am looking for an experienced appointment setter/telemarketer in the Maryland, Washington DC Metro area. Applicant must have a quiet office area to work from and a Windows based operating system with Microsoft Excel. This position pays $15.00/ hour as an employee of the company, and has benefits as well. Qualified applicants please email your resume to cking@autotraining.net. The job description is below.

Company Overview:

The Automotive Training Institute (ATI) understands that our marketing professionals are the lifeblood of our business. We are today’s top rated management consulting company serving the automotive industry. ATI has assisted thousands of business owners and managers in North America achieve higher profits through ongoing training, coaching, mentoring and business consulting.

Job Summary:

ATI is seeking a qualified Appointment Setter from the Baltimore/Washington area to work from home. We provide training and support to assist in our people’s success. We pay top dollar for top performance and understand the importance of helping our employees excel.

Responsibilities of Appointment Setting Position:

You can become part of this opportunity and start on the journey to a more rewarding career as long as you can:

Comfortably call small business owners and help those prospects discover value in meeting with our outside sales representatives.
Use marketing and organizational skills to help our outside sales representatives maximize their business development skills.
Demonstrate performance over extended periods of time and you are truly self motivated


Marketing / Appointment Setting


ATI requires the following base of knowledge, and experience for this great position:

At least two years of marketing or appointment setting experience
History of working with small business owners
Proven record of successful phone skills and must be willing to learn new strategies
Must possess good relationship based selling skills.
Must posses a basic understanding of Microsoft Excel
Knowledge of ACT databases and the automotive industry a plus but not required

Some of our Benefits include:

work from home!
professional sales training
health, dental, vision
vacation/sick/holiday pay if full time employee

Position hours are from 8:00am to 4:00pm Monday through Friday. A quiet home work environment is necessary for this position!


Contact Center/Help Desk Advisor (Several States)

Apply Here

amiliar with tethering a mobile device to your computer to watch movies or play games online? Able to sync your music, videos, and photos
, while performing that latest software updates? Are you all about apps?

Then we want to speak with you! Kelly Services® is now hiring Contact Center Advisors in the Baltimore, MD area to work at home for a premier provider of computer hardware/software products. Experience a top- notch customer service environment with all the convenience and benefits of working at home.

In this position you will:

# Handle technical support questions for a very popular computer software system and its partners.

# Utilize P.A.I.R. concept???probe, analyze, isolate, and resolve???as a roadmap for troubleshooting problems and adjusting to the pace and technical level of your customer.

# Diagnose and provide a path for resolving inquiries related to all aspects of the appropriate queue. This includes hardware, software, networking, and interactions with the host computer OS and applications.

# Accurately log all interactions via the customer???s Contact Management System.

# Grow customer service skills while working with a premier provider of software/application products known for exemplary customer service.

Work @ Home Schedule Details:

# Need to be able to work a flexible schedule: You may work between 6:00 a.m. and 11:30 p.m. CST, Monday through Friday, and between 8:00 a.m. and 8:30 p.m. CST, Saturday through Sunday, although part time (24 ??? 38 hours per week)

# Seven days a week, up to eight hours a day

# Full-time status between Christmas and New Year???s Day, during June or July, and as needed

# At this time part time and full time opportunities are available

For this job you must have:

# High school diploma or equivalent

# A proven track record of providing high-quality customer service

# Strong written, verbal, and organizational skills

# User-level knowledge of personal computers, peripheral equipment, cell phones, and popular software applications for some of the more popular technology products

# Experience troubleshooting common system problems, including problems with externally connected devices such as printers, external drives, or portable media players

# Practical experience with printers, PDAs, external hard drives, and input devices, as well as their peripheral connection types: USB, Firewire, and Bluetooth

# Ability to identify and describe the function of major hardware components found in any personal computer as well as a basic understanding of data storage, file systems, and optical media

Cash-in on your passion

The user community you will be serving is fanatical about their computer system and its software applications???which span from simple to complex. If you share that passion for computer technology and products, then this is the job for you! Join our team and work with one of the strongest and most recognized computer brands in the world.

** Qualified candidates will be required to authorize a criminal background screen**


Inbound English and Bilingual Customer Service

ACD Direct has an immediate need for English and Spanish Speaking customer service representatives to process inbound calls in our Virtual Call Center. Sales, Bilingual (Spanish), WAH, Volunteer experience a plus! Perfect position for educators, college students, military, retirees and work at home parents. Call Center Experience or Professional Telephone Experience is a Must!

Contractor Responsibilities

•Professionally handle incoming call requests from customers to ensure programming, equipment, and account needs are met/exceeded.

•Deliver world class customer service by communicating with energy and personal confidence.

•Project enthusiasm, warmth, smile and a “ready to assist” attitude with each call processed.

•Utilize tools and resources we provide to information and assist any caller you may encounter.

•Follow our secure web-based scripting to process each call.

•Verify callers information as it is provided to ensure accuracy.

•Accurately enter information you collect into our secure web-based scripts.

•Process calls routed to you efficiently and accurately.

•Stay up to date on procedural changes and information provided for each client and apply changes where necessary.

•Ability to multitask.

•Communicate effectively in verbal and written correspondence.

Minimum Skills and Qualifications:

•Minimum 6+ months of recent customer service, retail, or call center experience required.

•Moderate level of PC knowledge .

•Excellent interpersonal, organizational and communication skills (both verbal and written) required.

•Strong listening skills, professional telephone manner and ability to deal tactfully and effectively with customers in a fast paced customer focused call center.

•Ability to get along with others, accept constructive feedback and exhibit a positive attitude.

•Demonstrated passion for excellence with respect to treating and caring for customers.

•Ability to work effectively in a team environment.

•Strong decision making and analytical abilities.

•Ability to work in a fast paced, production environment.

•High school diploma or GED required.

•Must be able to type a minimum of 30 wpm.

•Must be flexible to work shifts as required (evenings, weekends, and holidays).

•Must be able to pass a background check.

•Must be able to attend all scheduled training classes and pass required exams during a 20 day time period.

•Must be able to provide a distraction free home office environment

•Must be able to meet all the work at home equipment and connectivity requirements

Work Station Requirements:

•Basic Analog residential telephone service

•Corded Telephone

•Digital phone service is permitted as long as the phone line can be used even if your computer is turned off.

•“Soft Phones” like Skype, Magicjack, etc. are not permitted

•NO Cell phones

•Phone must be in the same location as the computer to allow for being on the Internet and telephone at the same time

•Long distance is not required

•POTS Telephone Line Required

•Telephone Headset

*A noise cancelling telephone headset with mute feature.

•Computer Headset

*A VOIP headset with microphone for voice communication over the computer OR Standalone Microphone and Speaker Combination for voice communication over the computer.

•PC with Windows 2000, Windows XP, Windows Vista, or Windows 7

MAC and Apple systems are not compatible with our call routing system.

•Minimum PIII 800mhz and 512 MB RAM (Windows 2000 or XP operating systems)2GB (Windows)

•Internet Explorer (version 6.0 or later)

•Adobe Flash Player version 9.0 or later

•Virus Protection Software and Anti-Spyware software that is regularly updated

•Cable , DSL or FIOS internet Connection

•Satellite and WIFI are not accepted.

Apply Here


Counting and sorting emails $25h


I have a new job. It's a very simple task. Done once a month, takes about 1 hour to do. The task involves you logging into one of my email accounts. Then counting up specific emails that came in for the prior month. Then you'd simply be copying and pasting data from each email into a notepad document. Then simply counting up all the posts. It's very simple to do.

It just takes basically one hour per month. Done each month on the 1st of the month. This is an ongoing job, so I need someone who's use to working from home and can fit this into their monthly task list, so it can be done on time each month. I see this continuing for a long time. The amount of hours could increase over time as the amount of work increases. If you're interested get back to me. You can contact me direct at: contact2222@gmail.com please reference the "Lead Counting Job". Thank you.



1-800 Flowers Temp CSR

Customer Service - Temporary Work from Home Opportunity

1 800 Flowers.COM's customer contact center, recent winner of the global call center of the year award, is currently recruiting agents for its Work from Home Customer Service team. This team provides professional, courteous, responsive and accurate service to our customers from the comfort and convenience of their home office. Sales and Service Specialists serve as the first contact customers have with the company and will be responsible for the effective and efficient handling of customer needs. The Sales and Service Specialists will be completing transactions in real time, working simultaneously with multiple software applications; consistently following up on promises and commitments on a timely basis; appropriately identifying and escalating unresolved issues.


Successful candidates will meet the following qualifications:

Must be a resident and live in the following states Arizona, Delaware, Florida, Illinois ,Montana, New Hampshire New Mexico, New York, Ohio, Oklahoma, Texas and Oregon
(Please note we will begin recruiting in the state of Arizona, Florida and Texas on November 15)
Highly PC literate and have their own PC with a reliable high-speed Internet connection
Ability to type 35 words per minute is essential
Prior call center experience strongly preferred
Applicants must be 18 years of age or older and have a high school diploma or GED to apply
Strong written and verbal communication skills required. Fundamental math skills required
Strong sales skills
Highly motivated and dependable

Hardware, Software, Workstation Specifications: Minimum Requirements

Internet Connection:
Cable or DSL provider (No Wireless or Satellite), VoIP (Voice over Internet Protocol) compatible.
Minimum up load speed: 500 kbps
Minimum download speed: 1.5 mbps
Computer Hardware:
1.8 GHZ Processor ( minimum of a Pentium 4 processor or equivalent processor)
1 GB of RAM
Sound card with speakers
17" Flat Panel Display recommended (capable of 1280 x 1024), 15" minimum
Telephone Requirement:
Dedicated telephone line with the ability to disable features such as call waiting, forwarding, etc. No cellular/wireless phones are permitted.
Digital Telephones & VoIP Telephones are permitted as your alternate telephone lines. Services such as Magic Jack that connect through a USB port are not permitted.
A corded telephone with headset capability. Must be a corded traditional telephone. No cordless telephone allowed.
Headsets Requirement:
USB headset (PC compatible) with a built-in digital signal processor has a noise-cancelling microphone
You will also need a good quality telephone headset compatible with your land line telephone.
Computer Software:
Windows XP, Vista, or Windows 7 Operating system
Internet Explorer 6.0 or above
Microsoft Office, including Microsoft Word and Excel WinZip, Adobe Acrobat reader. - Free download available on the Web
Antivirus Software: Valid software with current and updated virus definitions
AIM: Free download available at AIM - Chat with all your Buddies & Facebook friends
A personal email account with a professional user name.
Office Furniture: A sturdy desk and a comfortable sturdy chair at a comfortable height with adequate back support. (5 legged chair highly recommended)
Battery Backup: UPS/Battery Power Supply including surge
Your workstation must be in a private, quiet area away from others in your residence and background noise

Apply Here


Benefits and Rewards Redemption Specialist - Bilingual (Spanish/English)

VIPdesk is the innovative provider of high-touch virtual contact center and loyalty solutions for companies committed to the retention and growth of their high-value customers. VIPdesk specializes in delivering VIP Concierge Programs, Customer Connect – virtual contact center solutions, and Reward Redemption Services for national brand leaders in the travel, auto, financial services, and retail industries.

Candidates for this position must be fluent in English and Spanish.

We are now accepting applications for future training classes anticipated to be scheduled for December of 2010.

This Home-based Benefits and Rewards Redemption Specialist position is part of VIPdesk’s Concierge offering. Successful candidates will serve as experts in providing information about card member benefits and fulfilling rewards redemption requests via phone.

VIPdesk operates 24/7/365. Standard operating hours for this position will be Monday through Sunday, 7:00am-12:00am Eastern Time. Part-time Benefits and Rewards Redemption Specialists will be required to work up to 34 hours a week. Full-time Benefits and Rewards Redemption Specialists will be required to work 35-40 hours a week. Weekend and holiday work is required. Fluency in English and Spanish is required.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Handle customer requests from home office via phone;
Provide accurate and timely information regarding program benefits and services;
Fulfill rewards redemption requests and communicate opportunities for rewards redemptions based on available balances;
Apply high quality customer service guidelines when fulfilling customer requests;
Leverage current partners and utilize Internet and other resources to fulfill requests;
Communicate responses in a clear, timely and concise manner;
Participate in ongoing training programs;
Other duties as assigned.


Due to the home-based nature of this job, Benefits and Rewards Redemption Specialists are required to have a home-office environment, phone line, internet connection, and a computer system that meets VIPdesk policies and maintenance requirements, including system upgrades as applicable, which may change over time.

System, Telephone, and Office Requirements to be provided by the Benefits and Rewards Redemption Specialist - Bilingual**:

Processor Speed - Single Processor: 2 GHz or higher; Dual Core Processor: 1GHz or higher

Operating System - Windows XP with Service Pack 3 or higher, or Windows Vista with Service Pack 2 or later (32 bit only); Vista 64 bit is accepted in some programs. (Windows 2000 or lower, Windows 7, and MAC are not supported)

MS Office - Including Word and Excel

Memory - 1 GB RAM or higher

Web Browser - Minimum: IE 6 with service pack 2 or IE 7 (IE8 is not supported for this position)

Internet Access – 1.5 Mbps or more, High Speed Internet Access - DSL or Cable Modem (Dial up, Satellite, and Wireless Connections are NOT allowed).

Gmail e-mail account

Telephone - Analog (not digital), corded phone (Not Cordless), key pad needs to be on the base (can not be on handset), the handset needs to be removable (cord from jack), a good brand.
Headset that is corded and able to connect to telephone base, noise cancelling, and of a quality brand (wireless not permitted).

Telephone Access - One work phone line (land line only) dedicated to VIPdesk. Analog or Fiber Optic Digital (no VoIP - e.g., Vonage).

Ability to receive and send faxes.

Sound card with speakers or USB speakers.

Anti-Virus Software, Anti-Spyware, & Firewall - Current and regularly updated required.

Home Office - Home office is in a separate room that is noise free and has a door with locks.

Cross-cut Shredder Machine
File cabinet or desk drawer with lock


Fluency in both Spanish and English required;

High school diploma or equivalent required;
Some college required;
2+ years related customer service experience;
Hospitality and Service orientation a must, direct experience is highly desirable;
Internet savvy – ability to obtain information quickly utilizing online resources and search engines;
Computer literacy required - able to successfully navigate and maneuver across multiple applications simultaneously. Able to learn quickly in a technical environment;
Able to type at least 35 wpm;
Highly resourceful, strong investigative nature and knowledge of various market offerings;
Outstanding customer satisfaction and follow through skills, understanding the highest levels of customer service;
Polite, friendly and knowledgeable phone demeanor;
Detail oriented, ability to multitask, strong sense of urgency and commitment to excellence;
Ability to work under minimal supervision;
Ability to work weekend and holiday hours;
Excellent English and Spanish verbal and written communication skills;
Ability to fluently read, write, comprehend and speak Spanish is a plus;
Highly adaptable, self-motivated and self-disciplined;
Able to successfully pass a credit, criminal and employment reference security check;
Able to provide a work at home environment that is ergonomically sound, conducive to taking customer calls, quiet and free from distraction;
Able to supply a computer and telephone that meets the current minimum requirements.

** As a requirement for the work at home arrangement, employees will be responsible to provide and pay for all office supplies and equipment, including Internet access and phone line.

Interested applicants should electronically submit a cover letter and resume, along with salary requirements via our website www.vipdesk.com/employment.

VIPdesk is proud to be an equal opportunity employer, M/F/D/V.

Apply Here


Best of luck!

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